Refund policy

RAEES PERFUME

5-Day Return & Exchange Policy

At RAEES PERFUME, we want you to be happy with every fragrance you purchase. If you are not satisfied with your order, you may request a return or exchange within 5 days of receiving your order.

Return Eligibility

To be eligible for a return or exchange:

  • The return request must be made within 5 days of delivery.

  • The perfume must be unused and unopened.

  • The product must be in its original packaging and in resalable condition.

  • The order number or proof of purchase may be required.

  • Opened, sprayed, used, damaged, or altered products are not eligible for return or exchange unless they were received damaged or incorrectly.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact RAEES PERFUME within 48 hours of delivery.

Please provide your order number and clear photos/videos of the product and packaging. After verification, we will arrange a replacement or an appropriate solution.

Non-Returnable Products

For hygiene reasons, opened or used perfumes cannot be returned or exchanged, unless the product was received damaged, defective, or incorrect.

Refund Policy

Once we receive and inspect the returned product, we will inform you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method. Original delivery charges may be non-refundable.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, RAEES PERFUME will cover the applicable return shipping cost.

For other eligible returns or exchanges, return shipping charges may be the customer's responsibility.

How to Request a Return

To request a return or exchange, please contact RAEES PERFUME Customer Support and provide:

  • Your order number

  • Reason for the return

  • Photos/videos of the product, if required

Our customer support team will guide you through the return process.

RAEES PERFUME

Elegance in Every Drop. ✨